General RMA Policies:
Is there a problem with your equipment that our
techs just cant seem to talk you through? Send an Online RMA Form in!
Its the quickest and most efficient way for us to receive and process RMA's.
- No returned product will be accepted without
an RMA number.
- Merchandise received that has been physically
damaged during the return shipment by customer is considered out of
warranty. You as the shipper must file and collect on the claim through your
- Feature Marketing has a receive and ship
policy – we must receive product before we ship replacements.
- Please only return items requested to be
returned on the RMA form (i.e., hard drive or battery).
- All product must be returned via a major
courier (i.e., Fed Ex, UPS, etc.)
- Feature Marketing will not be responsible for
any lost or damaged data on disk drives.
- All RMA’s will be returned to you within 10
business days of receipt of the product. If product is not repairable and
replacement product is not available, Feature Marketing will offer you the
option of a credit for the original amount paid for the product, or you can
choose to wait and see if the product might become available in the near
- You will be notified if product will not be
returned to you within 10 days and informed of the reason for the delay.