PRODUCT WARRANTY STATEMENT 
  • All products have a 90 day warranty unless otherwise indicated.
  • Notebook batteries have a DOA warranty and are guaranteed to run a minimum of 20 minutes.  Laptop battery DOA warranty valid ONLY if RMA form is submitted within 7 days of receipt of product.
     
  • Warranty does not cover any software issues.  
     
  • Drivers are not included (special requests can be made to get a driver CD for a fee).
     
  • Warranty is valid only for equipment returned in its originally purchased condition.
     
  • Seller is not responsible for problems or damage to equipment we sell by products not purchased from us.
     
  • An RMA number MUST be issued prior to the return of any merchandise. Feature Marketing reserves the right to either replace, repair, credit, refund or refuse any returned merchandise.

    -- Send email us with a detailed description of your problem to
    rma@featuremarketing.com.
    -- Include a date of purchase or Invoice#.
    -- Use RMA Form

    Restocking fee of 15% will be charged on all returned merchandise (unless it is determined that we are at fault). 
     
  • Printers have a 30 warranty - toner cartridge and printer cable not included (unless otherwise indicated and then consumables are SOLD AS IS).
     
  • Issues with products covered by the manufacturer's warranty should be dealt with the manufacturer only.  We are not responsible for how warranty issues are handled by the manufacturer.